Shipping Policies – Fast & Reliable Delivery Information

At Orthaide Shoes, your comfort is our priority—from the moment you browse our site to the day your shoes arrive at your door. Please review our shipping policy below for full details on how and when you can expect your order.

Shipping Destinations

We currently ship to:

• All 50 U.S. states

• U.S. territories and APO/FPO addresses

Processing Time

Orders are processed within 1–3 business days after receiving payment confirmation.

Please note: Orders placed on weekends or holidays will begin processing on the next business day.

During high-volume periods (such as holidays or product launches), processing times may be slightly extended.

Shipping Rates & Delivery Estimates

Standard Shipping (3–7 business days)

The shipping costs are calculated at checkout and depend on the size, weight, and destination of your order.

 We occasionally offer free shipping promotions, which will be clearly communicated on our   website. 

Expedited Shipping (2–3 business days)

• Calculated at checkout based on location

Overnight Shipping (1 business day)

• Available in select areas and calculated at checkout

You’ll receive a shipment confirmation email with tracking details once your order is on the way.

International Shipping

We offer international shipping to select countries. Shipping costs and delivery times will vary based on destination and shipping method.

Please note: Customers are responsible for any customs duties, taxes, or import fees.

Order Tracking

After your order ships, you’ll receive a tracking number via email. Use this number to track your shipment on our website or directly through the carrier.

Shipping Issues & Delays

If your package is delayed, lost, or arrives damaged:

• Contact us at support@orthaideshoes.com

• Include your order number and a brief description of the issue

We will work quickly to resolve any shipping-related concerns.

Contact Us

For questions about shipping or your order status, contact our customer service team:

Email: support@orthaideshoes.com

Hours: Mon–Fri, 9am–5pm CST